cirql

Privacy Policy

Effective Date: 4/1/2025

1. Information We Collect

1.1 Information You Provide

Account Registration: Name, business email address, phone number, company name, role/title, and password.

User Content: Emails, attachments, recordings, scripts, configuration files, notes, or any other data you upload through the Service.

Support & Communications: Correspondence with our support team, feedback, and survey responses.

1.2 Automatic & Technical Data

Usage Data: Pages visited, features used, session durations, clickstream data, and other analytics.

Device & Connection Info: IP address, device type, operating system, browser type/version, and network provider.

Cookies & Similar Technologies:

  • Essential Cookies: Required for core functionality (e.g. login sessions).
  • Performance & Analytics Cookies: To measure and improve site performance (e.g. Google Analytics).
  • Functional Cookies: To remember user preferences (e.g. language).
  • Marketing Cookies: To serve relevant ads and measure campaign effectiveness.

2. How We Use Your Information

We use your information to:

  • Provide & Improve the Service.
    • Authenticate and manage your account.
    • Deliver features and customer support.
    • Monitor and optimize performance, fix bugs, and roll out new features.
  • Communicate with You.
    • Send transactional notices (e.g., account confirmations, billing receipts).
    • Provide updates, newsletters, and promotional offers (you may opt out).
  • Marketing & Advertising.
    • Serve tailored ads on third-party platforms.
    • Analyze campaign performance.
  • Legal & Security Purposes.
    • Detect, prevent, and address fraud, security breaches, or other harmful activity.
    • Comply with legal obligations and defend our rights.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area, we process personal data on the following legal grounds:

  • Contract Performance: To fulfill our agreement with you.
  • Legitimate Interests: To improve our Service, secure our systems, and develop new products.
  • Consent: Where we have obtained your consent (e.g., marketing emails).
  • Legal Compliance: To comply with applicable laws and regulations.

4. Sharing & Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers:
    • Hosting and infrastructure (e.g. AWS, Azure)
    • Analytics (e.g. Google Analytics)
    • Email delivery (e.g. SendGrid)
    • Payment processors (e.g. Stripe)
  • Affiliates & Business Partners:
    • To fulfill Service features (e.g. CRM or messaging integrations).
  • Legal & Safety:
    • To comply with law, respond to lawful requests, or protect rights, property, or safety.
  • Business Transfers:
    • In connection with a merger, acquisition, or sale of assets (with notice and appropriate safeguards).

5. Data Retention

We retain your personal data for as long as necessary:

  • Active Accounts: While your account is active.
  • Closed Accounts: Up to [90] days after deactivation, unless required otherwise for legal or legitimate business purposes.
  • Backups & Logs: May persist in backup systems for up to [1 year].

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Update or rectify inaccurate information.
  • Deletion: Erase your data (“right to be forgotten”), subject to exceptions.
  • Portability: Receive your data in a structured, machine-readable format.
  • Opt-Out: Withdraw consent or opt out of marketing communications.
  • Object: Challenge processing based on legitimate interests.

To exercise these rights, contact us at privacy@cirql.ai. We will respond within applicable legal timeframes.

7. Security

We implement industry-standard measures to protect your information:

  • Encryption: TLS for data in transit; encryption at rest where feasible.
  • Access Controls: Role-based permissions, multi-factor authentication for staff.
  • Monitoring & Testing: Regular vulnerability scans and penetration tests.

However, no method is 100% secure. We cannot guarantee absolute security of your data.

8. Third-Party Links & Services

Our Service may contain links to third-party sites or integrate third-party tools. This Privacy Policy does not apply to those services. We encourage you to review their privacy policies before providing personal data.

9. Children’s Privacy

Our Service is not directed to children under 16. We do not knowingly collect data from minors. If you believe we have collected information from a child under 16, please contact us to request deletion.

10. International Transfers

Your information may be transferred to— and processed in—countries outside your own, including the United States. We rely on appropriate safeguards (e.g., standard contractual clauses) to safeguard transfers from the EEA or UK.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will:

  • Post the new policy with an updated “Effective Date.”
  • Notify you by email or via an in-product notification if changes are material.

Your continued use after changes constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions or concerns, please reach out:
Cirql, Inc.
Email: support@cirql.ai